Lexmark Error Codes

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22 Paper Out or Paper Jam

• Check for paper in the paper tray
• Check the size of the paper in the paper tray to see if it is the same as what the printer is set for. The printer is set for (hardware or software)
• Defective D-roller
• Debris in the paper path
• Gears not turning or broken gear
• Defective paper tray
• Broken input sensor flag
• Defective input sensor board
• Defective system cable 2
• Defective system board

  23 Paper Jam
  Same as 22 with these additions:

• Exit Sensor flag (Fuser)
• Exit Sensor board (Fuser)
• System cable 1

  24 Invalid Manual Feed
  

• paper feed into the Manual feed when printer is pulling paper off paper tray
• Don't feed paper in the manual feed unless requested
• See 23

  30 Open Cover
  

• Install Toner Cartridge
• Check the Switch activator (hangs down on left side of Top Cover)
• Check output voltages on the low voltage power supply. See Page 2-19 in the service manual
• Replace the high voltage power supply
• Replace system cable 2 (NOTE: the HVPS and system cable 2 can be checked by checking continuity across J14-5 and J14-6 and activating the switch on the HVPS)
• Replace the system board

  31 Change Paper
  

• Paper size requested by the software is different than the installed paper
• Install the correct size paper and change size setting to match
• Software setup
• System board

  31 Change Envelope
  

• Envelope size requested by the software is different than installed paper
• Install the correct size envelope and change size setting to match
• Software setup
• System board

  35 Paper Error
  See 23

  36 Load Paper
  See 23

  37 Stop Command Received
  

• Press Start/Stop to clear
• Software setup
• Software drivers
• System board

  40 System Board Failure
  

• Replace system board

  41 Requested Font Not Available
  

• Install requested font and try again (font card or software)
• Software setup problem
• Defective font card
• Defective system board

  42 Requested Font not Available
  See 41

  43 Font Card Error
  

• Font card removed with power turned on. Cycle power
• Defective font card
• Defective system board

  44 Font Card Error
  See 43

  45 Downloaded Font Error
  

• Software setup
• Software drivers
• System board

  46 Download Character Error
  See 45

  47 Language Error
  

• Normal Mode (IBM)
• Unsupported card installed
• Defective card
• Defective system board
• Postscript Mode
• Make sure that Postscript is selected on printer and computer
• Make sure that a Postscript font card is being used
• Defective font card
• Defective system board

  54 Serial Error
  

• Check serial configuration settings (printer and computer)
• Communication cable
• I/O card in Computer
• System board

  55 Font Error
  See 45

  89 Output Tray Full
  

• (4029-04x only)
• Remove paper from output tray
• Check flag operation
• Replace the card photo sensor
• Replace the cable
• Replace the system board

  900 System Board Failure
  

• Remove options and try again (NOTE: when removing the Postscript board, you must replace the 2 IBM ROMs)
• If the printer now works, replace options one at a time to test them
• Replace system board
• Defective system board

  910 Font Card Failure
  

• Reseat font card
• Defective font card
• Defective system board

  9920 Fuser not up to temperature
  

• Check resistance of the fuser, lamp, thermofuse, thermistor
• Low voltage power supply
• There is no reliable check, other than to exchange the part out
• System cable 1: Check for continuity
• Fuser power cable: Check for continuity
• System board

  921 Fuser not up to Temperature
  See 920

  922 Fuser not up to Temperature
  See 920

  923 Fuser Over Temperature
  See 920

  930 Mirror Motor
  

• (not up to speed)
• Reseat cables between the print head and the system board
• Defective print head
• Defective cables
• Defective system board

  931 Mirror Motor speed detect error
  See 930

  932 Mirror Motor speed detect error
  See 930

  940 Laser Beam detect failure
  See 930

  941 Laser beam detect failure
  See 930

  950 System Board Failure
  See 900

  960 Memory Error
  See 900

  970 Fan not turning
  

• Reseat cables between the fan and the system board
• Replace the fan
• Replace the cables
• Replace the system board

  980 System Board Failure
  See 900

  990 System Board Failure
  See 900

  Reprinted with permission from laser-service.com

www.123inks.com 

Shayan Shahabi
Founder